Privacy notice

Who is responsible

TORBC is responsible for the personal information described in this notice. You can contact us at info@torbc.co.uk, on 01474 660260, or by writing to The Old Rectory Business Centre, Springhead Road, Northfleet, Gravesend, Kent DA11 8HN.

Information we collect

• Contact, company and enquiry information.
• Application, identity, address and business evidence supplied through secure onboarding.
• Licence, service, booking, payment-reference and account-administration records.
• Portal access, security and audit information.
• Communications, preferences and records needed to respond to requests.

Why we use it

We use personal information to respond to enquiries, assess applications, carry out identity and compliance checks, prepare and administer agreements, provide workspace and related services, manage bookings and payments, keep the portal secure, meet legal obligations and protect legitimate business interests.

• Contract or steps requested before entering a contract.
• Compliance with legal and regulatory obligations.
• Legitimate interests in operating and protecting the business centre.
• Consent where the law requires it, which can be withdrawn for future use.

Sharing and service providers

We only share information where needed with authorised TORBC staff, professional advisers, payment, identity, communications, hosting and business-system providers, public authorities where required, and other parties you authorise. Providers must only process information for the agreed purpose and with appropriate safeguards.

Storage and retention

Information is kept only for as long as needed for the purpose collected, legal or regulatory obligations, dispute handling and legitimate records management. Specific retention periods depend on the record type. Identity and AML evidence is held under restricted access and is not copied into general reporting or backup spreadsheets.

Your rights

Depending on the circumstances, you may ask for access, correction, deletion, restriction, objection or portability, and may withdraw consent. Contact info@torbc.co.uk to make a request. You may also complain to the Information Commissioner’s Office at ico.org.uk.

Security and changes

TORBC applies access controls, audit records and proportionate technical and organisational safeguards. No internet service can be guaranteed completely secure. We may update this notice as services or legal requirements change and will publish the current version here.